1.Right of Withdrawal

You have the right to cancel your order within 14 days of receipt. This only applies to unopened and unused products.

2.Exceptions

Not all products can be returned:

• Personalized products (e.g., private label cosmetics) cannot be returned.

• Cosmetics whose seal has been broken after delivery cannot be returned for hygienic and health reasons.

3.Defective or Damaged Product

Have you received a product that is defective or damaged? Please report this within 7 days of receipt via support@feloria.nl with a clear description and, if possible, photos.

We will then arrange for a replacement or refund. Sometimes we may ask you to return the product; in that case, you will receive return instructions from us.

4.Return Procedure

1. Submit your return request via support@feloria.nl.

2. State your order number and the reason for the return.

3. Await our confirmation and return instructions. Do not send anything back without prior consultation.

4. After receiving and checking the return shipment, we will process the refund or send a replacement product.

5.Cost of Return

• In case of defects or incorrect delivery, the return costs are at our expense.

• For returns based on the right of withdrawal, the return costs are at the customer's expense.

6.Refund

Once the return shipment has been received and checked, we will refund the purchase amount within 14 days via the payment method used to place the order.