1. Who we are

Feloria, located at Hertgang 66, 5508 LR Veldhoven, Netherlands,
registered with the Chamber of Commerce under number 76753069,
VAT identification number NL00 5326 942 B39.

Contact: support@feloria.nl | +31 (0)85 401 24 76.

Feloria is responsible for processing personal data via
this webshop.

2. What data we process

We process the following personal data:

• First and last name

• Address details and place of residence

• Email address and phone number

• Payment and invoice details

• Order and delivery information

• Any communication with our customer service

3. Why we process this data

• Processing and delivering orders

• Handling payments

• Customer service and communication

• Sending service messages (e.g., order confirmation, shipping information)

• Improving our webshop and services

• Sending marketing (only with consent)

4. Legal basis for processing

• EU/NL (GDPR): performance of contract, legal obligation,
legitimate interest, or consent.

• UK (UK GDPR): similar to GDPR.

• US: processing only for legitimate business purposes and with consent
where required.

5. Sharing data with third parties

We only share data with third parties involved in the
performance of the agreement, such as:

• Payment service providers

• Fulfillment partners (for production and shipping)

• Postal and courier services

• IT and hosting providers

With all parties, we conclude a data processing agreement if legally required.

6. International data transfers

Because we have customers in the EU, UK, and US, data may in some
cases be processed outside the EU.

• Transfers only take place with appropriate safeguards in accordance with GDPR/UK GDPR.

• For the US, we take into account CCPA/CPRA and other applicable
privacy regulations.

7. Retention period

We do not retain personal data longer than necessary, unless we are
legally obliged to retain it longer (e.g., fiscal retention period of 7
years).

8. Your rights

Depending on your place of residence, you have the right to:

• Access

• Rectification or erasure

• Restriction of processing

• Object to processing/marketing

• Data portability

• Withdraw consent

US (CCPA/CPRA):

• Right to know what data is collected

• Right to have data deleted

• Right to object to the sale/sharing of data

• Right to non-discrimination when exercising rights

You can exercise your rights via support@feloria.nl.

9. Security

We take appropriate technical and organizational measures to
protect personal data against loss, misuse, or unauthorized access.

10. Complaints and supervisory authorities

• NL/EU: Autoriteit Persoonsgegevens (Dutch Data Protection Authority) or local supervisory authority

• UK: Information Commissioner’s Office (ICO)

• US: local supervisory authority, e.g., California Privacy Protection Agency

11. Changes

We may amend this privacy statement. The most current version is
always available on our website.